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FAQ

  • I am located in the Philippines. What is your return policy?
    We are so sorry, but we only offer size exchanges, and not style exchanges. If you find yourself needing a size exchange, send us an email at hellomariaswim@gmail.com within 7 days from date of delivery. Shipping fee shall still be shouldered by the customer. We do not accept returns and refunds.
  • I am an international customer. What is your return policy?
    We are so sorry, but we only offer size exchanges, and not style exchanges. If you find yourself needing a size exchange, send us an email at hellomariaswim@gmail.com within 14 days from date of delivery. Shipping fee shall still be shouldered by the customer. We do not accept returns and refunds.
  • I am located in the Philippines, what is your shipping policy?"
    Shipping within Metro Manila usually takes 1-3 days from date of payment. Cut-off shall be at 5pm. Shipping in provincial areas usually takes 3-7 days from date of payment. Cut-off shall be at 5 pm
  • Can I still change or edit my order when I already placed it?
    Once an order is submitted, we cannot make any changes on it.
  • I’m still confused with my sizing. What can I do?
    If you find yourself needing assistance in sizing, we are glad to help! Just contact us through our Connect page.
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